We are committed to protecting the privacy of all individuals that provide personal information to us. We understand the importance of ensuring that the personal information entrusted to us is protected and respected and we, therefore, treat personal data in accordance with our obligations under the General Data Protection Regulation, in addition to our clinical confidential requirements. We may review and change this policy from time to time. When we do, we’ll update this version.
THE PERSONAL INFORMATION WE COLLECT
We may collect and process the following personal information. Note with out your consent for this we will be unable to provide treatment:
Medical Records – Information must be collected as part of your registration with the clinic. This will include but is not limited to name, address, date of birth, email address, phone number, next of kin and medical history.
Enquiries – We may record your details in order to track and follow-up on enquiries, in addition to scheduling appointments. This includes information such as your name and contact details.
HOW WE USE YOUR INFORMATION
When you provide us with personal information the purpose for which you are providing that information will always be made clear. We may use this information for some or all of the following reasons:
To provide you with the information, treatments, products and services that you request from us.
Internally, to inform decisions about our business operations or strategy.
To notify you about changes to our service.
To send you email notifications to remind you of any appointments booked with us. To contact you for post-treatment follow up and care.
WHO WE SHARE YOUR PERSONAL DATA WITH
We take our obligations under the General Data Protection Regulation and our clinical confidentiality requirements very seriously.
Sensitive information relating to your medical history will be kept confidential and will only be disclosed to the individuals involved in delivering your treatment.
We may share your personal information with:
Other members of the team as part of your ongoing care.
Selected third parties such as The Doctors Laboratory for test results, or HealthXchange Pharmacy for prescriptions in order to provide your agreed treatment. Opting out of sharing your information with these providers may a ect our ability to treat you.
There may also be circumstances where we are under a duty to disclose your personal information or share your personal information in order to comply with any legal or regulatory requirement, obligation or request. This includes the police for the prevention or investigation of a crime, or our Insurers, legal advisors or other third parties who need access to it in the context of managing, investigating or defending claims or complaints.
We cannot guarantee that the information you send us over the internet is secure. Once we receive it we will take all reasonable steps to protect the information you supply to us. We will not transfer your data outside of the European Economic Area. Backups of electronically stored data are taken regularly, with strong encryption used to protect all files. We align our retention periods for the storage of patient information and records to the NHS Records Management code of practice:
You have the right to ask us not to process your personal information, but where consent is withdrawn for the processing of personal data from your medical records, our ability to continue your treatment will be impaired. In some circumstances, you have the right to be forgotten and we will erase all data held about you. Medical records are exempt from erasure before our maximum retention periods.
Requests for erasure should be made in writing to Practice Manager, Dominic Bray – Facial Plastic Surgery, 70 Harley Street, London W1G 7HF and will be assessed on a case by case basis.
ACCESS TO INFORMATION
The General Data Protection Regulation gives you the right to access information held about you, including CCTV footage of yourself. Any requests should be made in writing to the Practice Manager, Dominic Bray – Facial Plastic Surgery, 70 Harley Street, London W1G 7HF
All requests will be subject to the appropriate identification checks.
CONTACT AND COMPLAINTS